Brentology.com

The world hated me today. It shat upon me like an exploding diarrhea volcano. I don't think I have ever had such crappy day. It just put me in a major funk. I was audited today or more specifically my branch had its big audit. As operations manager, that's my focus. But I have only been at this branch for a few weeks, and this branch was somewhat compliant challenged due to the previous Ops Manager really being in sales and just a warm body until someone (me) else came along. And three weeks is not enough time to turn things around in a large busy understaffed branch. Luckily, it is noted on the audit that the current Ops guy (me) has just come to this location, so there will be no repercutions for me. I just have to get it straightened out for the expected Government audit sometime in the first half of 2007. This branch being the most productive in our region is the likely target for the big one. But back to the world pooping on me.... Besides running around like a mad man trying to stay one step ahead and fix things as I gathered the appropriate documents and folders ( I literally was filling in info and correcting things as I walked across the lobby to the auditors office) our head vault teller called in sick, so that made me in charge of the vault for the tellers and it was a cash shipment day. These are things I do not do hardly ever, and they have to be accomplished to the letter of bank policy during an audit. So lets try to figure out what to do with a whole lot of money while two thousand other people need my attention and an auditor is shadowing me because she saw the armored truck courier come in. Hello stress, please stay all day and make me miserable. Then I had a most unappreciative customer for whom I have bent over backwards to help on her issues the last few days tell me I should be on another line of work because I obviously don't know how to deal with people. I know how to stab people in the eye with a rusty ice pick, come a little closer bitch. Did I mention the issues she had were the result of her giving her atm card and her pin number to a family member with a known drug history? There were more issues throughout the day too, but you get the picture. I realized as I was walking home tonight that I was going at a much slower pace. It was like my life was sucked out of me. I turned back and got myself some banana ice cream. It helped but not enough. The only thing that will make my mood better is a new day. I should go to bed now, I'm pretty tired anyway.