Work lessons
At work yesterday I spoke separately with two different people who are higher up the chain of command than me in my company. This is the first time I have spoken to them in person since I communicated to them I would be leaving their region and going to Pittsburgh. They both heaped on praise about the job I have done while working under them and commented on specific tasks and situations that to them were memorable and deserving of praise. The offers of working again for them anytime were also put forth. This is the first time I have received input from them in any specific form and it got me thinking. Do they realize how much better employee morale would be if employees were recognized more often for the job they do? One does not have to throw a party or shoot off fireworks to let someone know they are doing a good job. Just an occasional thank you for your efforts or even an email that recognizes a task done well would suffice. For an employee, just realizing that others recognize what they contribute can go a long way for morale and productivity. The point being to communicate, in one form or another, to people that you realize they are working hard, especially in a very competitive customer service environment. So as a manager, this lesson was reinforced for me and I will try to remember it as I deal with my staff.